"Gemmy Lands" support

Dear player!

You have requested help with our app "Gemmy Lands" and we are ready to help you!
If you cannot find the solution here just use the form to contact us
Game currency
  • How can I get diamonds? What are they needed for?

    Diamonds are the currency in Gemmy Lands. With them you can: purchase hearts, additional moves and time during walkthrough, unlock new episode and etc. You can get more diamonds by several ways:

    • By logging in via Vkontakte or Facebook. You will recieve 10 diamonds on first log in.
    • By purchasing them in game shop.
    • By participating in competitions in instagram https://www.instagram.com/gemmylands/ 
    • By paticipating in events.
    • By opening daily chest with rewards.
  • How can I get gold? What is it needed for?

    Gold is the currency in Gemmy Lands. With it you can buy and upgrade buildings, purchase Totems during playthrough. You can get more diamonds by several ways:

    • By completing levels in game.
    • By participating in events.
    • By opening daily reward chest.
    • By purchasing them in game shop.
  • How can I get hearts?

    Hearts can be restored in time. They will be restored faster after you place and upgrade buildings on your planet.

    You can get more hearts:

    • By asking your friends. Press heart in upper left corner of the game screen to open heart shop and then press "Ask" button.
    • By purchasing them in heart shop.
    • By paticipating in events.
    • By watching ads. Press on video icon in the right part of screen to watch a video and get rewards.
    • By opening daily chest with rewards.
Buildings
  • What are buildings for?

    Buildings speed up hearts restoration time. You can upgrade buildings to increase their efficiency.

  • How can I purchase and upgrade buildings?

    If you want to purchase or upgrade a building, open building menu (tap on "house" icon on the left bottom corner of screen). In the menu window select building and press "buy" or "upgrade" button. 

  • How can I buy and upgrade Totems?

    Totems and upgrades for them are free! They will become avaliable during your walkthrough.

  • I've purshased a building, but heart restoration time didn't change. What should I do?

    Purchase of a building doesn't remove the exact amount of time from current heart timer, it shortens the restoration time for 5 hearts at once. Update your game to the latest version avaliable, because we've changed building timers for your comfort!

Frequently asked questions
  • How to pass the level?

    For successful walkthrough you should complete all goals on the level. Goals are displayed on level launch window and on top of game screen during playthrough.

    Important! All levels on Gemmy Lands can be completed without purchases, we checked :)

    If you are looking for walkthrough tip, check game page on facebook: https://www.facebook.com/Gemmylands/

  • How can I get three stars for level walkthrough?

    On levels with limited amount of moves: try to activate bonuses in a "cascade" (when one bonus activates another and so on). Each following bonus will double points you get, which will help you to get more stars.

    On levels with limited amount of time: try to activate bonuses in a "cascade" during super-mode (fire animation around the edges of game screen) to get even more points for their activation.

  • When the next game update will be avaliable?

    Gemmy Lands update are uploaded at least once a month. Each update is checked and tested by game shop (Appstore\Google play), that is why we can't tell exact date when it will be avaliable for players. All news are located on our game page here: https://bit.ly/2QLNwP7

  • How can I move to the next episode?

    Next episode is locked. This lock has a timer - 12 hours (or less on earlier episodes). When timer runs out, you can unlock the lock in game to move to the next episode. If you've enabled notifications in game, you'll be notified when timer runs out! You can also shorten the amount of time on lock:

    • By inviting friends in game (1 hour removed)
    • By watching a video ad (2 hours removed)

    You can use both of these methods to shorten timer as much as you want!

  • How can I move between unlocked episodes faster?

    Press button in the right bottom corner of game screen. Episode menu will pop up and you will be able to choose where to move.

Events in game
  • What is an event?

    Events are the extra episodes in game. Events are avaliable for a limited period of time. Fullfill event goals while it is active to recieve useful rewards.

Contact us

In order for us to help you faster, please indicate on which site you bought the game and fill in the following fields as well

If you cannot send your request through this form please contact us via email support@nevosoft.com