"Becharmed" support

Dear player!

You have requested help with our app "Becharmed" and we are ready to help you!
If you cannot find the solution here just use the form to contact us
Levels and Game progress
  • I have passed all levels. When will new levels be available?

    We usually update the game and add new levels at least once a month. Each update is checked and tested by the game market, that is why we can't tell the exact date when it will be available for players

  • May I use my Google Play or a social network account, other than Facebook to save my in-game progress?

    Currently the App can only use your Facebook account data to save your progress. You may sign in with your Apple account as well if you are playing on iOS.

    We are working on adding other methods of authorization to the game

In-game Purchases
  • I have made a purchase, but didn’t receive in-game currency and/or powerups. What should I do?

    Please write us a message either using the Support button in the game or directly to support@nevosoft.com

    Please note, that we don’t manage refunds directly. If you need a refund, you may manage it yourself via GooglePlay

     

    Should you need an assistance in accruing in-game resources, such as Diamonds,
    please be sure to be connected to 'Facebook' or signed in with Apple (for iOS players) from within the game

Becharmed App common questions
  • Do you provide support in my language?

    We are sorry, but due to limited resources we only provide support in English.

    You can contact us in another language and we'll do the best to understand your request correctly, but the response you get from us will be in English

  • How to remove my personal data from the App?

    When you log into a social network from the game, the game creates an impersonal id used to synchronize your progress between mobile devices. No personal data (e.g. your last name or avatar) saved!

  • I would like to look at the Privacy Policy and Terms of Use

    You can find this information here

     

Contact us

In order for us to help you faster, please indicate on which site you bought the game and fill in the following fields as well

(!) Should you need an assistance in accruing in-game resources, such as Diamonds, please be sure to be connected to 'Facebook' from within the game